IT Support Consultant (Platform) – Windows patch and update work with Brent Council

job description


Salary range: £ 39,867 – £ 46,839 per year inc.

Working hours: 36 hours per week

Contract: Permanent

Location: Brent Civic Center and other venues from time to time

We are a shared ICT service, supporting the local councils of Brent, Lewisham and Southwark, as well as the Local Government Association, Lewisham Homes and the Department for Housing and Pensions. We are located at Brent Council’s Civic Center, Wembley, with customer teams on site at Laurence House in Catford and Tooley Street, near London Bridge, Southwark

Brent is a bustling London neighborhood where the iconic Wembley Stadium arch dominates the skyline. Covering both inside and outside London, it is a borough of enormous contrasts in terms of economic, environmental, ethnic and social makeup. Brent’s diversity is evident to anyone who visits our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and appreciated by those who live and work here.

About the shared technology service

We are looking to add talent to our Platform team in a number of areas, especially for this role we are looking for an expert in Windows Patches and Updates.

We are looking to add talent to our Platform team in a number of areas, especially for this role we are looking for an expert in Windows Patches and Updates.

With a customer-centric attitude, IT support consultants will take calls and resolve them as part of their SLAs. They will work on shifts covering call triage, call resolution and escalation, onsite support at all shared service sites, project related work and provide coverage to colleagues from other teams as needed. .

Successful candidates will design and implement solutions to technical issues, documenting them meticulously to help colleagues with similar issues to resolve. IT support consultants will need to provide coverage outside of working hours on occasion.

Additional responsibilities for a higher role include vendor and contract management and being a technical authority in Windows patches and updates – you will then use that authority to influence the design of future IT departments.

The person

The ideal candidate, an expert in Windows patch and update topic management, will demonstrate a commitment to resolving technical issues, especially security issues related to patch management and zero day exploits. . They will be flexible in their approach and have the ability to see the big picture by setting priorities effectively. This role brings a diverse range of challenges, so IT support consultants will be ready to learn continuously. You will be able to demonstrate the ability to remediate and update MS Windows servers (virtual and cloud hosted) using System Center Configuration Manager (SCCM) and Microsoft End Point Configuration Manager. In addition, you will be responsible for managing anti-virus software on servers using “System Center End Point Protection (SCEP)”. “ManageEngine” patch management skills would be desirable. As this is a third level support role, we expect demonstrable experience in business continuity and disaster recovery planning. In addition to ensuring continued availability of the service, you will be accountable for patch management and that it stays above the defined threshold.

The successful candidate will have good interpersonal and communication skills to discuss resolutions with users and their team. They must be prepared to go the extra mile to take responsibility for providing a high level of service to our partners and the other organizations we support.

More information

job description

Please apply online through our application portal.

For more information, please contact our Talent Acquisition Manager, Jo Cumper on 0208 937 1142 or email [email protected] to set up a call.


This IT support consultant – Windows Patches and Updates position ends January 06, 2022 with interviews in early 2022

Additional information

Brent’s board values ​​the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to identify their characteristics themselves in the diversity survey section of the application.

We are committed to recruiting and protecting and promoting the well-being of children and youth in a safer way and expect all staff and volunteers to share this commitment. Applicants should be aware that positions working with children, youth and vulnerable adults are subject to enhanced DBS screening as well as other employment authorizations.

Brent has a positive approach to flexible working.

As a confident employer, Brent accepts applications from people with all disabilities, including hidden disabilities and mental health issues. We will interview any disabled candidate who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us at [email protected]

Please note that CVs will not be considered as part of your application for this position.

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