“The leaders of GIC Re were interviewed by a consultant on call centers”

By Venkatachari Jagannathan

Chennai, Sep 8 (IANS): What is the purpose of asking reinsurance managers for their proposed action in a hypothetical situation if they are employed in a hospitality sector or other sectors, officials of the General Insurance Corporation of India Ltd ( GIC Re).

In a letter to GIC Re’s board and its chairman and chief executive, Devesh Srivastava, five unions said: “KPMG’s questionnaires applied primarily to employees of a BPO/call center and we we are quite sure that they lack competence in our sector”.

“Employees were asked to answer a questionnaire on a designated system. The software belonged to KPMG. The questions were not related to reinsurance,” a senior GIC Re official told IANS, preferring the anonymity.

“The questionnaire was not like a psychometric test. The questions asked were not related to the reinsurance business,” the official added.

GIC Re is the national reinsurer with about 470 employees.

According to officials, if KPMG’s recommendations are implemented, employees’ work-life balance will be affected.

“KPMG has come up with a phone app that will be installed on each employee’s handset and will inform their performance 24/7, further deteriorating work-life balance,” the unions told Reuters. the management of GIC Re.

An official said KPMG was hired in September 2021.

According to an official, the human resources team of GIC Re had held a meeting with the unions to discuss the implementation phase of the Parivartan project on September 5.

The unions had told GIC Re management and central government that their question as to whether a similar exercise had been initiated and completed in another public sector enterprise (PSU) and its success rate remained unanswered at the meeting. held on September 5.

“We also required the consultant’s preliminary report with a SWOT analysis and a final pre-implementation report which has not been provided to date,” notes the letter written by the unions.

“Let everyone know that the recent fiascos of transfers, retransfers and retrotransfers and the various departments that have multiplied overnight were based on the KPMG report which

is not even approved by management nor the inviolability of our board of directors. Therefore, he does not adhere to the current transfer policy. It’s akin to clinical trials,” the letter adds.

According to the unions, quality metrics are totally ignored, and all employees will be judged on quantity and what the Phone app reflects.

Only 10% of employees will be considered for any rewards and 90% of employees are ignored, they said.

“No mention was made of incorporating the existing constitutional benefits extended to our SC and ST brethren into the new scheme of things,” the unions said.

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